COVID-19 Risk Assessment

Assessment Date: January 2022
Review Date: as required per Government Guidelines

Transmission of COVID-19 via person to person contact

Persons at Risk:

All persons working and visiting Birdworld. People may be at risk of contracting the virus from infected individuals they encounter.

Controls currently in place:

Haskins has done everything reasonably practicable to minimise the risks posed by the COVID-19 virus. Control measures have been put in place to minimise the risks of transmission from person to person.  Haskins is monitoring the Government documents regarding keeping Shops and Branches & Restaurants, Pubs, bars and Takeaway services safe during the pandemic.  The necessary actions are taken based on this updated guidance to keep staff and customers safe.


To prevent overcrowding in indoor public spaces, the number of customers in Birdworld is monitored through ticket allocation. The number of guests in the attraction will be monitored by customer services and the duty managers using the electronic people counters.


In order to protect employees at guest facing counters, including the tills, serveries, information desks and guest service desks, screens are in place.


In order to keep guests safe management will monitor customers queuing at the tills.


Till operators have been instructed on how to serve the guests and process their transaction in a safe manner.


Safe distancing

The number of people permitted in offices, training rooms and other staff facilities is monitored by the Birdworld management team.

A notice showing the maximum number of people permitted in each office, staff rest area and meeting room is posted on the front of the door.



The HSE guidelines on ventilation are as follows:

Appropriate ventilation is maintained in Indoor areas, including the Café. This may need to be reviewed in the colder winter months.

The Birdworld management team make a daily assessment to ascertain which doors, windows and vents can be opened safely to enable better ventilation.


Fire Doors must not be propped open unless fitted with a self-closing mechanism.


Good ventilation will also be aided by increasing the speed of air handling units in Café and kitchen areas where possible.


Self-contained AC units that recycle the air in the room must not be used at all in areas where people work. They may be utilised in computer server rooms for example.


A Ventilation risk assessment has been completed for all sites.  Air quality has been measured using a CO2 monitor and appropriate action taken.  Room occupancy levels have been amended in line with the results and relevant signage is displayed on the doors.


Personal Protective Equipment (PPE)

Personal use or disposable, one time use protective equipment is always available and employees are given instructions on the safe use of this.


Employees are made aware that the use of PPE does not mean that other control measures such as safe distancing or hand washing/sanitising may be ignored.  Employees are also made aware that the use of PPE is to minimise the risk of transmission from person to person.


Regular hand washing is encouraged as is the use of correct hand washing techniques. Hands must be washed before eating or drinking and in between doing different tasks.


Face Coverings

As of 27th January 2022 the legal requirement for customers and staff to wear face coverings was removed. Haskins Employees are advised to wear appropriate face coverings as per the Haskins Face Covering policy (updated January 2022) when working in any indoor public areas during trading hours.  When working in the back areas and indoor public areas out of opening hours, safe distancing and hand washing routines must be maintained.


Visitors, suppliers, and contractors are also advised to wear face coverings when in Birdworld indoor public areas.


Face coverings are also advices when employees are working together in enclosed indoor spaces such as storage containers, serveries and office spaces.


Signage in Birdworld informs customers that they are encouraged to wear a face covering when visiting.


Event Planning

Prior to any events being held at Birdworld  a dynamic risk assessment must be completed.  This will take into consideration the number of people involved, the setting (indoor or outdoor), the infection rates of covid in the wider local community etc.

Current risk level

L = 3
S = 5
R = 15
Risk Rating = Medium

Transmission of COVID-19 by employees who have recently returned from visiting foreign countries

Persons at Risk:

All persons working and visiting Birdworld. People may be at risk of contracting the virus from infected individuals they encounter.

Controls currently in place:

Foreign travel policy:

Employees are instructed to follow all current Government restrictions on foreign travel and abide by all local quarantine and testing protocols.


Failure to follow these, in line with Haskins Absence Policies, may results in disciplinary action.


A Colleague Safety Screening form must be completed when returning from foreign travel.


Current risk level

L = 3
S = 5
R = 15
Risk Rating = Medium

Transmission of COVID-19 via hard surfaces and touch points

Persons at Risk:

All persons working and visiting Birdworld.   People may be at risk of contracting the virus from infected hard surfaces they may touch.

Controls currently in place:

To help minimise the transmission of the virus, via hard surfaces, appropriate cleaning and sanitising products are always available for cleaning equipment, fixtures and fittings.

Chemicals are provided which are effective against preventing the spread of infection. The company liaises with chemical supplier to ensure adequate supply is available and suitable contact time is advised.


To minimise spread of infection regular two stage cleaning is undertaken in the restaurants particularly on common touch points.


The Cafe undertakes a thorough clean of customer tables and seating after each use. Signage is utilised requesting that tables are not occupied until the sanitising has taken place.


Chip and pin units are wiped with sanitiser regularly.


Wheelchairs are thoroughly sanitised after use and before they are re-issued.


Office equipment, including shared keyboards, phones, PDA units, headsets, photocopy keypads and other touch points are cleaned regularly.


Drink stations in staff areas are cleaned in between each use by employees.


The iPad for employees clocking in and out is cleaned after every use with antibacterial screen wipes.


Reducing Touchpoints in the Cafe

Signage on the Cafe counters instructs customers to only touch their intended purchases.


Personal hygiene

Employees are instructed to sanitise their hands on entering the building.


Employees are instructed to wash their hands thoroughly with soap and water for at least 20 seconds regularly throughout the day, the recommended frequency of this action is every 20 minutes.


Hand sanitiser is available throughout Birdworld at service areas, staff facility areas and in the offices.  It is also available for customer use.


Employees are instructed to avoid touching their noses or mouths.   Tissues should be used for coughs and sneezes and these must be disposed of after use.


Employees who wish to wear gloves are instructed to wash their hands before putting gloves on and after removing them.


Training & Employee Communication

Covid notice boards are in used to communicate to employees the updated information and policy regarding virus control measures.


Haskins utilise a range of communication with employees including:

·         Bulletins on Selima, the company staff payroll and information platform

·         Regular updates at daily briefings prior to opening time

·         Posters and employee noticeboards

·         Team meetings or 1 to 1’s


In addition, employees with concerns about health and safety matters, should report them immediately to their line manager.

Current risk level

L = 3
S = 5
R = 15
Risk Rating = Medium

Transmission of COVID-19 from persons with the virus

Persons at Risk:

All persons working and visiting Birdworld.   People may be at risk of contracting the virus from infected individuals they encounter.

Controls currently in place:

All employees are directed to follow all current self-isolation guidance in line with the Haskins Covid 19 Sickness and Absence Policy which reflects current Gov guidance. Failure to follow the company policy and gov legislation may result in disciplinary action.

Guest notices at the entrance request that customers who are ill or have the virus refrain from entering the garden centre or restaurant.


Employees are encouraged to download and use the NHS Test & Trace App and are given guidance on its safe and correct usage whilst on duty.


The company enforces the policy preventing employees who are ill or exhibiting signs of the virus to attend work.


All employees are given access to a flow chart giving them the up to date guidance on what to do if they are a positive case or a close contact.


Return to Work Guidelines are available for all managers to follow when conducting the Return to Work Interview with employees.


Health Screening

Visitors and Contractors must complete the Health Questionnaire when entering Birdworld.


The following Self-monitoring by employees is advised and reinforced by advisory signage:


Employees are instructed to be aware of the symptoms of Covid19 and to monitor their health.


Self administered temperature checks for all employees entering the premises are encouraged.  Temperatures are taken using a forehead thermometer.


Self administered lateral flow kits are available to all employees who are encouraged to complete 2 tests a week and log the results online.  Any positive tests must immediately self-isolate.


Employees are required to complete a return to work colleague risk assessment questionnaire on their first day back after a period of leave or absence.


Guests, visitors & staff who have tested positive for the virus will be asked not to enter the Birdworld until their isolation period has passed and they are symptom free.

Current risk level

L = 2
S = 5
R = 10
Risk Rating = Low

Severe Illness caused by COVID-19 amongst the clinically extremely vulnerable and pregnant employees from 26 weeks

Persons at Risk:

Employees identified as Clinically Extremely Vulnerable by their Health Care Professional.

Pregnant Employees who have reached 26 weeks gestation.

Controls currently in place:

We continue to follow all current Government and PHE guidance relating to additional risks and measures for these groups.

The control measures in this RA must be reviewed with each Clinically Extremely Vulnerable employee to assess any further mitigation required and recorded on an individual, person specific risk assessment.

Pregnant Employee RA should be completed for every individual affected.  After 26 Weeks gestation a Clinically Extremely Vulnerable risk assessment must be completed and appropriate mitigation should be put in place.

Current risk level

L = 3
S = 6
R = 18
Risk Rating = High